Stove FAQ

Can I leave the stove unattended?
We do not recommend that you leave the stove lit unattended, or that you leave it burning overnight.
Fri, 7 May, 2021 at 2:43 PM
What safety precautions should I take?
When using a wood burning stove, always ensure you are using the correct safety equipment. Ensure you have the correct flashing kit that is compatible t...
Fri, 7 May, 2021 at 2:45 PM
What should I do when I’m not using the stove in my tent?
If you have a pre-fitted stove hole with a flue flap, simply remove the flashing kit and velcro the flap down to cover the hole. If you don't have a fl...
Fri, 7 May, 2021 at 2:46 PM
Where are our stoves manufactured?
Our stoves are manufactured in China. They are designed here by our team,  we then work with several factories and have our own Quality Control to ensure we...
Fri, 7 May, 2021 at 2:47 PM
How long will it take to deliver my stove?
If you order online before 2pm your order will be dispatched that day. All UK orders are sent on a next working day delivery. EUROPEAN order usually...
Fri, 7 May, 2021 at 2:58 PM
Can my stove be delivered at a specific time?
If there is a specific day you would like your stove to be delivered then contact us and we will do our best to help (please bear in mind that we cannot gua...
Fri, 7 May, 2021 at 3:00 PM
What if I am not in when my stove is delivered?
If you are not in when your stove is delivered then it will be returned to your nearest depot and they will make two more attempts to redelivered the order....
Fri, 7 May, 2021 at 3:01 PM
There is smoke coming out of the stove body - how can I stop this?
The smoke should escape via the flue - there are a couple of reasons that may stop this.   Is your flue blocked? Your flue pipes may just need a clean? ...
Fri, 7 May, 2021 at 3:02 PM
Jubilee clip
The Jubilee clip is a new addition and not made it to the instruction book yet. They are to add to the top of the flue at the spark arrestor section for a g...
Wed, 26 May, 2021 at 12:03 PM
Water boiler / Heater Lid
The lids on the water boiler are designed to come off, this is for cleaning inside and in future so you can replace tap washers if it's ever required. ...
Wed, 26 May, 2021 at 12:09 PM