If you wish to cancel your order with us within the 30 day cooling off period, we will refund you in full less our restocking charges if your return is received back with us within 30 days. 

You will be responsible for the return postage to us. 

Your item must be in its original packaging and in a new unused condition. We reserve the right to reduce the refund amount if the product shows signs of use. 

If you wish to return or exchange your purchase you must notify us within 14 days of receiving your product via email [email protected] or alternatively you can call us on +44 (0)115 966 3535. 

Please note that we do not offer a free returns service. Any items that have been customised such as bespoke Flue Flap fitting are not returnable.