Returns Policy

You are welcome to return any item to us as long as it is in new condition (i.e. unopened/unused and in original packaging), and the return request is made within 14 days of receipt, with the item arriving back to us within 30 days of purchase.

General Conditions for All Returns

• Items must be unused, unopened, and in their original packaging.
• Return requests must be made within 14 days of receiving your order, with the item returned within 30 days of purchase.

UK Returns

Within 14 Days of Delivery

• If you're returning your order within 14 days, a full refund of the item(s) will be provided.
• No restocking fee will apply.
• Item(s) must be in new, resaleable condition.

After 14 Days or Voluntary Returns

• Returns made outside the 14-day window, or as part of our goodwill returns policy, will be subject to a 3% restocking fee.
• Refunds will exclude any original shipping charges.

EU Returns – Change of Mind

• Return requests must be made within 14 days of delivery.
• Refunds will be issued minus:
  • Original shipping costs
  • Any customs and duty fees incurred
  • A 10% restocking fee
• Items must be unused and returned in their original packaging.

International Returns (Outside UK & EU)

Please note:
Orders delivered outside the UK and EU are not eligible for return unless the item is faulty or damaged.

We do not accept returns for change of mind from non-EU international customers due to customs, duties, and logistical restrictions.

Instructions for return:

• Include your name and order number (e.g. "BTB#XXXXA") clearly on the outside of the package.
• Please send us the tracking number once your return has been dispatched.
• All items are inspected on return before a refund is processed.

Return Address

Bell Tent Boutique
Unit 5f
Old Dalby Business Park
Old Dalby
Leicestershire
LE14 3NJ
United Kingdom